Health Information Outreach Award 65

Federal mandates as well as standards outlined by the Joint Commission regarding the provision of adequate care to Limited English Proficiency LEP patients require that University of Virginia UVA clinicians be informed about information resources that will be helpful to this population. MedlinePlus, MedlinePlus in Spanish, and the website, Health Information in Multiple Languages, can provide patients and clinicians access to quality online health information. Hospital interpreters are also essential to the provision of quality care to LEP patients. Interpreters are available at the University of Virginia Health System, either in person or through an interpreter system provided by CyraCom. In-person interpreters are not available for most languages so clinicians use the dual-handset phone supplied by CyraCom. Recently, the new CyraCom Interpreter App has been made available for Android and iOS devices and a pilot project initiating the use of the app on an iPad in a University of Virginia 86's Hospital department has led to increased interpreter use and clinician satisfaction with LEP patient interactions. There are seven individual units serving 92, infants, and 86 at UVA hospital in the 86's Medical Center CMC or the 92's Place units whose patients or families may have Limited English proficiency. This project would increase the ability of clinicians in these departments to use this app for video face-to-face interpreting and promote use of this tool. We hypothesize that increased use of the app and quality information sources will improve clinician understanding of health literacy issues and satisfaction when interacting with LEP patients