Customer Relations Database

Currently we cannot track if a client who accesses the SSP has also been tested or has received Narcan. We cannot track if they are a client of Client Services, if they have seen their primary care provider, are in treatment for HIV, or are completing their treatment to be cured of Hepatitis C. A central database would not only consolidate services across the agency, but would also be vital to coordinate care and track health outcomes -whether that is attaining an undetectable viral load in the case of HIV or achieving a cure in the case of HCV. It would also allow APW staff to provide and track information related to clients accessing information related to sexual and reproductive health, HIV/HCV/STI information, and safer sex materials and information at primary sources such as AIDSinfo U.S. Department of Health and Human Services and MedlinePlus U.S. National Library of Medicine.